If you own a business and employ a receptionist, it?s imperative that they possess excellent customer service skills. It is important to be sure they possess some basic skills to make your company run smoothly in the eyes of your clients. No matter what it is that your business deals with, one thing is for sure; without customers, your business will not succeed!
5 CUSTOMER SERVICE TIPS
1.) Good Listening: when it comes to customer service, this is THE most important thing that your receptionist or a virtual receptionist can do. Most of the time, a problem can be easily taken care of just by really listening to what the customer has to say. When you listen well, it will let the customer know that your company cares. It will also make it much easier to address the reason for the call and effectively take steps needed to make the customer as happy as possible.
2.) Make Customers Feel Important and Appreciated: It is very important your company reps leave every customer feeling like they have been heard. The customer service rep should always be patient and apologize for anything that the company may have done wrong. In doing so, it will make the customer feel more important. The rep should also make it clear that he/she will be doing all they can to aid the customer until their issue is resolved.
3.) Identify/Anticipate Needs/Problems: The biggest key to success in business is to know and practice ONE key fact: customers do not just buy your products or services. They buy into YOU and your REPRESENTATIVES as well. They buy into positive feelings or emotions your business leaves them with. A customer is more likely to forgive a problem or come back to your company even after an unpleasant experience IF they are left with good feelings by your reps.
4.) Give More Than Expected: Just as it states; give your customers more than they would be expecting from your business! Say something pleasant that is totally unexpected or even a bonus of some kind that they couldn?t get elsewhere. This again will leave them with good feelings about your business.
5.) Know How To Apologize: Pleasantly, politely address the problem and apologize when needed. This is the easiest way to take the customer off of the offensive and even the ?playing field?. Saying ?I understand and apologize for the inconvenience? will do wonders for your business!
Let Front Office Staff be your local Virtual Receptionist service. We can work with callers and be your voice to the world. Contact us today!
Related posts:
- Referral Business and Customer Service
- Is customer service in your business plan?
- How do you manage customer service on social media?
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